Refund & Return Policy
Return & Refund Policy
At Donna Può, we take pride in the quality and craftsmanship of our products. However, if you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
1. Return Period
You have the right to return your order within 14 days of receiving the item, in accordance with EU consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, items must:
Be unused and in their original condition
Include all original packaging and tags
Show no signs of wear, damage, or use
We reserve the right to refuse returns that do not meet these conditions.
3. Return Process
To initiate a return, please contact us at:
contact@donnapuo.com
Include your order number and reason for return. Once approved, you will receive instructions on how to return your item.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a tracked shipping service, as we are not responsible for lost returns.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
6. Non-Refundable Items
The following items cannot be returned:
Used or worn products
Items damaged after delivery
Products without original packaging
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
8. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.
If you have any questions, feel free to contact us at any time.
We are here to help.